Imagine Canada works alongside other charitable sector organizations — often in partnership with the private sector, governments and individuals in the community — to ensure that charities continue to play a pivotal role in building, enriching and defining our nation. We offer programs and provide resources that help strengthen charities and their operations, so they can, in turn, support the communities they serve.

The Standards Program is designed to build excellence within Canada’s charities and nonprofits through common standards of practice and to strengthen confidence in the sector. The five fundamental areas covered by the standards are: board governance, financial accountability and transparency, fundraising, staff management, and volunteer involvement.
 

About the Opportunity

Reporting to the Senior Manager, Standards Program, the Coordinator, Standards Program works with the Senior Coordinator, Standards Program on the accreditation process, including client support, volunteer coordination, and quality assurance, and helps with the implementation of new processes and systems. The coordinator role is a highly detail-oriented position, requiring strong organization and communication skills.

Regular activities in this role include communicating with applicants, helping them understand the evidence required for accreditation, conducting application screenings, assessing compliance, providing timely feedback to applicants, and hosting training webinars for volunteers.
 

• Coordinate accreditation and compliance process
  • Deliver high-quality service and ensure the timely and effective distribution of the Trustmark to newly accredited nonprofit organizations
  • Understand the accreditation system; including all related program policies and procedures
  • Supporting and onboarding organizations starting the accreditation process
  • Screen applications and evaluate their readiness for peer review, working according to strict timelines
  • Troubleshoot, escalate, and resolve accreditation issues
  • Support the annual compliance reporting process, providing timely service and guidance to accredited organizations
     
• Volunteer coordination and governance support
  • Coordinate and maintain communication with all functions (applicants, peer reviewers, Standards Council, and other volunteers and staff) in order to achieve a cohesive planning process in the lead-up to peer review panels
  • Assist in the training and oversight of volunteer peer reviewers, who do the substantive bulk of application evaluation
  • Act as an intermediary between peer reviewers, Imagine Canada management, partners, accredited organizations and organizations in the accreditation pipeline, relaying feedback and representing the needs of all parties
  • Support administration of Standards Council and Subcommittee meetings

Qualifications and Skills

• 3+ years of relevant work experience, ideally in a charity or nonprofit.
• Strong command of English (written and oral).
• Communication and interpersonal skills - capable of ensuring a clear and concise message is communicated regardless of audience or content. Confidence and maturity to effectively interact with individuals at various levels internally/externally including senior executives.
• Accountability - holds self and others accountable to deliver on assigned and committed tasks and goals based on established measures and timelines. 
• Adaptability - capable of changing and tailoring responses and approaches based on the situation, audience, or assignment.
• Empathy - actively listens to others, considers the meaning and intent, and responds in a way that is respectful and appropriate to the person and situation in which they find themselves.
• Attention to detail - has an ability to take in and manage all aspects of a task or assignment ensuring results, records, and notes are accurate, comprehensive, and complete. Provides reliable and consistent quality of work.
• Problem solving - using various cognitive approaches to work through issues and come up with an effective response or solution. Ability to research and analyze information.
• Self-motivated - ability to work with independence, flexibility, and initiative.
• Demonstrated ability to maintain confidentiality and handle sensitive issues with diplomacy and tact. 
• Strong proficiency with technology and strong aptitude to learn how to use IT tools.

You’ll stand out if you have…

• A passion for the charitable sector.
• The ability to communicate in French.
• Experience with Salesforce or other CRM systems.
• Experience with accreditation programs and processes.
• Knowledge of governance, finance, fundraising, staff management, and/or volunteer involvement.
• An understanding of the environment in which Canadian charities and nonprofits operate and an appreciation of the diversity of Canada’s charitable and nonprofit sector. 

What We Offer:

• Participate in our four-day work week pilot program.
• A fully remote work environment with flexible hours and approach to work.*
• Be part of a growing national organization in a supportive environment with a dedicated group of staff and volunteers.
• Competitive compensation and benefits package, including professional development and work-from-home budget.
• Opportunity to learn and apply leading practices and emerging trends in the charitable sector
• Leadership is forward-thinking, entrepreneurial, and supportive, operating in an environment of integrity and collective commitment to achieving long-term goals

*Remote work is the norm for staff, but in-person attendance at regular staff retreats (and other meetings depending on the role) is required.

We are committed to becoming a barrier-free organization. If you require support at any stage of the hiring process, including disability accommodation, please contact us at info@imaginecanada.ca or 1-800-263-1178. Available supports include flexibility in scheduling interviews, using your preferred telecommunications software and formats (e.g., Zoom with closed captioning, video application instead of a resume), and additional time for answering verbal or written assessments.

Our Staff Values

Imagine Canada offers meaningful opportunities to make an impact in Canadian communities. We are currently actioning an anti-racism and anti-oppression roadmap that embeds equity into our processes, human resources, programs and services. We are committed to fostering a culture that exemplifies our staff values of Accountability, Care, Courage, Drive, Inclusivity, and Teamwork.

Terms & Conditions

• Terms of Employment: This is a full-time, permanent position 
• Annual Salary Range: In addition to health/dental benefits, Group RSP, professional development, and home office budget. 
• For non-bilingual (English fluency only) candidates, the starting salary for this position is $55,700, with an automatic salary increase every year. The target salary for this role is $66,800, which the coordinator is expected to reach after three years in the role. 
• For bilingual (English/French fluency) candidates, the starting salary for this position is $61,300, with an automatic salary increase every year. The target salary for this role is $73,500, which the coordinator is expected to reach after three years in the role. 
• Location: Anywhere in Canada with a reliable internet connection
• Work hours: Imagine Canada is currently piloting a 4-day work week, Monday-Thursday, for a total of 28 working hours/week. This pilot is running until December 31, 2024 with the possibility of extension. If the pilot is not extended, working hours will be 35 hours per week. Flexible working hours to accommodate personal and family commitments.
• Deadline for Applications: May 30. Interviews will be conducted as qualified applicants are identified.

Imagine Canada, as a national organization representing a diverse sector, has embarked on an anti-racism organizational change process and is committed to diversifying its team. We particularly encourage applications from Black people, Indigenous people, and people of colour, people with disabilities, members of the LGBTQ2SIA+ community and those with varied areas of expertise and lived experiences. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 
 

Steps to apply 

1. Applicants are invited to complete our short online form. 
2. We expect to invite 8-10 qualified candidates to a short introductory video call (20 minutes) and to complete a behavioural assessment to better understand and discuss your working style (10 minutes to complete). Interview questions and a copy of your assessment results will be provided in advance of the call. 
3. We expect to invite 4-5 shortlisted candidates to attend a full, video interview (60 minutes). 
4. We expect to invite the final round of candidates to short meeting with our CEO and members of the hiring committee.

We believe that hiring is a matter of mutual fit so we will ensure applicants have sufficient time at every stage of the process to ask questions about the role and our organization.

We respect the time and effort required to participate in the hiring process. We will ensure that all applicants receive timely updates regarding the status of their candidacy. In recognition of the additional effort of preparing for interviews, Imagine Canada will financially compensate interviewees that advance beyond the screening call at a fixed rate of $100 per candidate.